Certifications

Professional

Earning your OSCI Certification is a signal to the industry that you’re prepared to take on the world. We provide an intense educational experience designed to prepare you to handle BPO services. The outsourcing industry is searching for proficient and committed professionals, and earning the Certification is the best way to show that you’re prepared to get the job done. Attend the training and pass the certification exam to join this exclusive group of professionals.

BPO Certified professionals are equipped to deliver BPOs that meet the needs of their clients. Holders of our certifications stand out from the crowd because the benefits of this intensive programme is apparent in the quality of their services. There is no other course on the market that offers you the comprehensive information included in this rigorous training we offer through our partners.

OSCI is an independent Institute that recognizes industry-wide needs for standardization and education and has responded by offering innovative, programmes and world class certifications in addition to networking opportunities. 

OSCI advocates a uniform standardized for the BPO Industry with highly qualified and competent Professionals that serve the BPO industry. We also envisions a strong collaboration and synergies between the BPO Practitioners and between the BPO Service Provider organizations for the common benefit of all organizations and BPO Practitioners in the BPO and valuation industry.

OSCI’s vision is to create standards and certifications that affect the BPO industry positively and, by extension, businesses generally.

 CODE OF CONDUCT FOR MEMBERS

  • in matters relating to a client's affairs act solely in the interests of the client;
  • foster the highest possible standards of professional competence amongst those for whom they are responsible;
  • comply with the letter and the spirit of: the law of any country in which they practice contractual obligations
  • reject any business practice which might reasonably be deemed improper;
  • keep confidential all confidential information regarding the client's business and staff;
  • only accept work for which it is qualified and has capacity to undertake;
  • agree terms of remuneration and the basis of calculation thereof with the client in advance
  • where a Member is a subsidiary of a parent body, or enters into an alliance with a body, which is not in the public practice of management consultancy, ensure that all advice will be untied and independent of any influence of that parent body or alliance partner;
  • at all times act so as to maintain or improve the status of Management Consultancy as a profession;
  • act with fairness and integrity towards all persons with whom their work is connected and towards other Members

 

Among the Benefits of BPO Certification:

After gaining the prestigious certification, candidates will:

  • Identify themselves as one of the default servicing industry’s most knowledgeable participants
  • with this specialized training.
  • Be exposed to extensive network of services, asset managers, and other leading organizations in default servicing of your completion of the BPO Certification.
  • Our BPO Certification certificate of achievement.
  • Use the BPO Certified logo for personal use on business cards, marketing pieces, etc.
  • Listing of all certified professionals on the website of OSCI.
  • Automatic membership of OSCI
  • Market themselves as specialists in the default servicing community and become a preferred resource to the industry.
  • Receive a comprehensive manual on BPO processes and techniques.

 

Common Courses for All certification Categories

  • Introduction to the BPO/KPO Industry
  • English Language Proficiency
  • Ms Office Tools
  • Personal Effectiveness Principles and Techniques
  • Essentials of Customer Handling Skills and Knowledge
  • Essentials of Process Handling Skills and Knowledge
  • Help Desk and Tele-selling Proficiency

CERTIFIED CUSTOMER CARE PROFESSIONAL (CCCP)

  • · Basics of Computer
  • · Internet and Browsing Skills
  • · Cognitive Skills
  • · Professional Conduct
  • · Cultural Sensitivity

CERTIFIED CUSTOMER CARE TEAM LEADER (CCCTL)

  • · Professional Conduct
  • · Ms Project Essentials
  • · Business Communication (Physical)
  • · Business Communication (online)
  • · Leadership skills

CERTIFIED CUSTOMER CARE MANAGER (CCCM)

  • · Business Etiquette
  • · Ms Project Advanced
  • · Business Succession Planning
  • · Lean Process and Six Sigma
  • · Emotional Intelligence
  • · Change Management

 

CERTIFIED CUSTOMER CARE TRAINER (CCCT)

  • · Facilitation Skills
  • · Train-the-Trainers
  • · Presentation Skills
  • · Public Speaking
  • · Measuring Results from Training

CERTIFIED BUSINESS DEVELOPMENT EXECUTIVE (CBDE)

  • · Negotiation Skills
  • · Proposal Writing
  • · Sales Fundamentals
  • · Overcoming Sales objection
  • · Presentation Skills
  • · Public Speaking

CERTIFIED HUMAN RESOURCE EXECUTIVE (CHRE)

  • · Employee Recruitment
  • · Human Resource Management
  • · Employee Motivation
  • · Business Succession Planning
  • · Job Search Skills
  • · Performance Management

CERTIFIED FINANCIAL SERVICE PROFESSIONAL (CFSP)

  • · Essentials  of Finance, Accounting & Statistics
  • · Debits and Credits
  • · Accounting Principles,
  • · Chart of Account, Depreciation and Break Even Point
  • · Accounting Basics
  • · Glossary of Finance and Business Terms
  • · Payroll Accounting
  • · Accounting Equations
  • · Account Receivable
  • · Adjusting Entries
  • · Bonds Payable
  • · Cash Flow Statements
  • · Financial Ratios
  • · Financial Accounting
  • · Account Generator in Order-to-Cash Processes
  • · Procure to Pay Processes

CERTIFIED BACK-OFFICE OPERATIONS PROFESSIONAL (CBOP)

  • Knowledge OF Transaction-Based process
  • Getting Organized
  • Getting It All Done On Time
  • Special Tasks
  • Empowering Yourself
  • Working in Teams(Interpersonal Skills)
  • Taking Care of Yourself (Ergonomics)
  • Knowledge of Important Transaction Services Client Verticals

Certifications

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