Statistics from International Trade Centre indicate that by 2050, 80% of the work force worldwide will be working in services. The growing competitive business environment has positioned Business Process Outsourcing (BPO) as a key source of competitive advantage. India and China have dominated this industry but as the cost of outsourcing gets higher, companies are looking for other possible destinations. The million-dollar question is; can Sub Saharan Africa be the next destination? The potentials, prospects are bright while the challenges are surmountable.
Outsourcing Standards and Certification Institute is dedicated to the advancement of outsourcing standards and knowledge and the promotion of best practices in outsourcing management with a focus on Sub Saharan Africa. Standardization of BPO service delivery is critical to successful outsourcing and OSCI will set standards and benchmarks that will aid both the service provider and the user and ultimately grow the industry.
Outsourcing has its detractors. Some worry about security and the potential exposure of intellectual property or business process secrets. Others fear a legislative backlash to offshore outsourcing practices or are simply uncomfortable with the lack of face-to-face interaction.
Although some organizations may have these concerns regarding business process outsourcing (BPO), they should also be aware of two realities that are far more preponderant:
- The advantages – in cost, quality, and agility – can far outweigh the disadvantages.
- Expanded use of outsourcing is an inevitable component of tomorrow’s business landscape.
Outsourcing can provide significant value to an organization in terms of cost savings, speed to market, service improvement and access to innovation. But it also comes with significant risk if an organization outsources the wrong scope, chooses the wrong provider, negotiates a bad contract or fails to properly manage the services from the outsource partner.