OSCI – BPO Certifications

OSCI – BPO Certifications 2018-01-29T16:26:33+00:00

OSCI – BPO Certifications

Outsourcing Standards and Certification Institute is dedicated to the advancement and growth of Business Outsourcing, development of set-skills required and the promotion of best practices in outsourcing management with a focus on Sub Saharan Africa. Standardization of BPO service delivery is critical to successful outsourcing and OSCI sets standards and benchmarks that aid both the service providers, the users and ultimately grows the industry.

OSCI offers young professionals the opportunity to grow a career in Business Process Outsourcing (BPO) Industry with a professional ladder to rise to leadership in outsourcing practice.

These certifications cover the most important and booming career areas of outsourcing profession like;

  • Customer Care,
  • Back office Services
  • Business Development Services and Digital Marketing and expand employability options for graduating students, school leavers and even individuals who desire to move into the BPO or BPO-Related industries.
    Successful completion of these programs leads to the award of the CCCP®, CBDE®, CFSP®, CBOP®, CHRE®, or the CDMC® credentials and a permission to use them as designations. CCCP®, CBDE®, CFSP®, CBOP®, CHRE®, or the CDMC® certified professionals have proven knowledge and competence to function in multiple roles and job-contexts and environments in their respective domains.

These certifications cover the most important and popular career areas like;

  • Customer Care
  • Backoffice Services, Accounting Services and Business Development
  • Digital Marketing and expand career-growth opportunities for individuals who are 1-2 years old in their jobs.
    Successful completion of the OSCI specialist-level programs leads to the award of the CCCS®, CBDS®, CFSS®, CBOS®, CHRS®, or the CDMS® credentials and a permission to use them as designations. CCCS®, CBDS®, CFSS®, CBOS®, CHRS®, or the CDMS® certified professionals have proven knowledge and competence to function in multiple roles and job-contexts and environments in their respective domains.

BPOTL® and BPOT® Certifications are the most effective qualification globally demonstrating your fitness for supervising,

  • leading and training complex teams in Customer Care
  • Teleselling, Helpdesks,
  • Digital Marketing,
  • Collections, Front desk, and Reservations in Premier Hotels,
  • Telephone Companies
  • Airlines, Travel Companies,
  • BPO Organizations,
  • Customer Contact Centers and Banks.

OSCI certifications are an unrivalled global qualification for all professionals managing the people, service delivery, training and quality functions – especially in BPO companies and call centers – and who desire to grow fast in their careers as Managers.

There are no examinations or assessments mandated by the BPO Professional Certification Board for the BPOBL® credential. Instead, the award of this certification is based on a rigorous, detailed and structured evaluation of applicants’ professional vision & accomplishments; their understanding of complex global issues surrounding excellence in BPO business leadership and their understanding about strategic issues surrounding change, growth and excellence in organizations. Needless to say, BPOBL® qualified professionals can work across multiple business domains and verticals, have excellent command on client-interfacing and industry networking, and have proven over the years that they are well on their way to assume the role of industry thought leaders in the near future.

Associate Specialist Team Leader Manager Level BPO Business Leader
CERTIFIED BUSINESS DEVELOPMENT EXECUTIVE (CBDE®) CERTIFIED BUSINESS DEVELOPMENT SPECIALIST (CBDS®) Certified BPO Team-Lead (BPOTL®) Certified BPO Master Trainer (BPOMT®) Certified BPO Business Leader (BPOBL®)
CERTIFIED CUSTOMER CARE PROFESSIONAL (CCCP®) CERTIFIED CUSTOMER CARE SPECIALIST (CCCS®) Certified BPO Trainer (BPOT®) Certified BPO Operations Manager (BPOOM®)
CERTIFIED FINANCIAL SERVICE PROFESSIONAL (CFSP®) CERTIFIED FINANCIAL SERVICE SPECIALIST (CFSS®) Certified BPO Training Manager (BPOTM®)
CERTIFIED BACKOFFICE OPERATIONS PROFESSIONAL (CBOP®) CERTIFIED BACKOFFICE OPERATIONS SPECIALIST (CBOS®) Certified BPO People Manager (BPOPM®)
CERTIFIED HUMAN RESOURCE EXECUTIVE (CHRE®) CERTIFIED HUMAN RESOURCE SPECIALIST (CHRS®) Certified BPO Quality Manager (BPOQM®)
CERTIFIED DIGITAL MARKETING CONSULTANT (CDMC®) CERTIFIED DIGITAL MARKETING SPECIALIST (CDMS®) Certified BPO Digital Manager (BPODM®)

BPO – Associates/ Entry-Level

These certifications cover the most important and booming career areas of outsourcing profession like Customer Care, Backoffice Services, Business Development Services and Digital Marketing and expand employability options for graduating students, school leavers and even individuals who desire to move into the BPO or BPO-Related industries.

Successful completion of these programs leads to the award of the CCCP®, CBDE®, CFSP®, CBOP®, CHRE®, or the CDMC® credentials and a permission to use them as designations. CCCP®, CBDE®, CFSP®, CBOP®, CHRE®, or the CDMC® certified professionals have proven knowledge and competence to function in multiple roles and job-contexts and environments in their respective domains.

Who is Qualified to Apply for OSCI Associates/ Entry-Level certifications?

The CCCP®, CBDE®, CFSP®, CBOP®, CHRE® and CDMC®  have emerged as verification qualifications globally for individuals who intend to start their professional careers in Customer Service, Telesales, Digital Marketing, Accounting, IT support and related areas. The following have been benefitting the most over the last several years from OSCI entry-level BPO qualifications:

  • Senior School/High school pass-outs with a flair for communication, computers and technology.
  • Undergraduate degree holders (bachelors’ level).
  • Graduating students in universities and colleges.
  • Professionals working in Customer Service, Business Development, Digital Marketing, Telesales, Data Processing, Accounting, IT support for small companies and who now want to upgrade to bigger employers.
  • Professionals already working in Customer Service, Business Development, Digital Marketing, Telesales, Data Processing, Accounting or IT support functions of small companies or banks or government offices and who now want international qualifications in their professional area.

Certification Benefits

Global Recognition

The CCCP®, CBDE®, CFSP®, CBOP®, CHRE® and CDMC® credentials have emerged as the most preferred international qualifications for entry-level jobs in BPO companies, client customer supports, helpdesk companies and IT departments of manufacturing companies, IT companies, banks, hotels, hospitals and telecom.

    Career Advantage

Being a CCCP®, CBDE®, CFSP®, CBOP®, CHRE® and CDMC® qualified professional means being an elite OSCI alumnus – and a part of the illustrious OSCI worldwide talent pool. OSCI qualified professionals, therefore start out as global professionals and enjoy headstart advantages in their careers because of their vastly superior preparation for their jobs and careers.

CCCP®, CBDE®, CFSP®, CBOP®, CHRE® and CDMC® certified individuals manage to hit the ground running in their jobs thanks to the most structured and rigorous training & education they attain before their certification examination. This preparation not only helps develop their skills and competence, but also affords to these young professionals an invaluable exposure to corporate work environment and culture. This helps them get their first great job faster; and also their first raise and promotion!

    Employer Benefits

CCCP®, CBDE®, CFSP®, CBOP®, CHRE® and CDMC® qualified professionals prove precious assets for their employers not only because they tend to raise the bar for performance, productivity and service quality, but also because, they impact the work-culture and environment positively.

Most typically, CCCP®, CBDE®, CFSP®, CBOP®, CHRE® and CDMC® qualified individuals deploy immediately as they are already prepared and just need to be immersed in the client programs. They don’t gestate for long and begin turning in the expected work-performance much quicker than other new recruits – again, because they are ready with the skills; with the principles of work and of course, they know their roles and KRAs, very well.